Refund policy

At The Accidental Farmgirl Co., each piece is thoughtfully prepared, carefully inspected, and packaged with care before it leaves our studio. Because many of our items are handmade, seasonal, limited-release, or fragile in nature, we ask that you review the policy below before placing your order.

Returns

If you are not completely satisfied with your purchase, you may request a return within 48 hours of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned with all included materials, packaging, and accessories.

To start a return, please contact us at Jessica@theaccidentalfarmgirl.com with your order number and reason for return. Returns sent back without first contacting us will not be accepted.

Once your return request is reviewed and approved, we will provide instructions on how and where to send your item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or there was an issue with the order. Original shipping charges, if applicable, are non-refundable.

We recommend using a trackable shipping service, as The Accidental Farmgirl Co. is not responsible for returned items that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be issued to the original payment method.

Please allow time for your bank or credit card company to process and post the refund.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at Jessica@theaccidentalfarmgirl.com with your order number and photos of the item and packaging.

We will review the issue promptly and work with you on the best next step.

Exchanges & Cancellations

We do not accept exchanges or cancellations at this time.

Final Sale Items

The following items are final sale and are not eligible for return:

  • Custom or personalized items
  • Garland orders
  • Gift cards
  • Sale or clearance items
  • Items marked final sale
  • International orders
  • Orders shipped outside the contiguous United States
Questions

For any questions about your order, return eligibility, or damaged items, please contact us at Jessica@theaccidentalfarmgirl.com.